![]() Then they drove accountability into each of the 75 distinct departments and implemented change. The teams conducted workshops to prioritize issues and set goals. Pretty robust.Ĭase study: The largest non-casino hotel in the US had serious customer satisfaction and loyalty issues. Who would have known? See the case study below. I knew they sold planners and productivity stuff, but was a bit surprised to see so much training and consulting-type work. I went to the Franklin Covey website today for the first time. Hence the tie-in with the expensive planners as a way to continually reinforce good habits. ![]() Something that you have to practice and cultivate. Habits – not vision, strategies, or principles.Ĭovey emphasized the importance of habits. Collectively, we need to break these bad habits and reinforce the good ones. Sometimes we are not the best listeners because we get the problem (too smart for our own good?), have opinions, and want to push to an answer.Ī few ways that people can tell that “we” are not listening: 1) We don’t make eye contact because we are thinking of something else 2) We keep interrupting the speaker, or putting words in his/her mouth 3) We feel the need to have the last word in the conversation. I have difficulty with this one, as do many consultants. When putting together a presentation and storyboard, what should the client’s reaction be? As a senior manager use to ask me, “What does success look like?” #5 Seek First to Understand, Then to be Understood ![]() When you are planning a meeting, think about what you are trying to get done. There is typically so much going on at the client site that this axiom is critical. After all, it almost reads like a consulting handbook with all the talk of prioritization, leveraging teams, and continuous improvement. It’s no surprise that we find these principles relevant. #5 Seek First to Understand, Then to Be Understood It is worth buying if you don’t have a copy. His most famous book, 7 Habits of Highly Effective People (affiliate link), sold 15+ million copies and has been on Amazon’s top 100 best seller list for almost 5 years. ![]()
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